We minimise down time and try to keep costs as low as possible to provide our clients with the best prices. Our terms and conditions are to make plain our requirements, exclusions and agreements. Keeping agreements, uncovering the pitfalls and keeping it fair is the name of the game. It’s one of the reasons we can offer the best prices.
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We can assist you with everything required to get your tree work done.
From free quotes and advice to tree reports, consultations and Council permissions.
We will also keep you and your property safe during the service work.
We will require you to provide us with a copy of any Council permits which may be required, before work commences.
We require written permission (txt/email) from your neighbours to prune or remove their trees, along with a copy of any Council permits which may be required, before work commences.
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All work done is full payment upon completion or seven (7) day account.
Payments accepted are cash, cheque EFT and PayPal.
Our banking details are displayed at the bottom of your quotation & invoice forms.
There is also detailed instructions and account details here on our Payments page.
An invoice can be requested for email or post.
Account periods longer than 7 day account or credit card payments are subject to prior arrangement.
Tree work requiring crane or cherry picker hire will be accepted and scheduled after a deposit is paid.
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You are required to either hand dig/excavate in the vicinity of the stump/s to locate and/or expose any/all underground services. Or, provide a detailed plan showing exact locations and depths of all underground services to us prior to any stump grinding. If you wish for us to proceed with stump grinding without providing either of the above, damage to any underground services and any resultant expense or liability will be the client’s responsibility.
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The Client/Property owner is responsible for the protection of, and liable for any damage to, any underground services or above ground services and utilities including, but not limited to cables, ducts, water pipes and gas lines, and any pavements, bridges, tunnels, driveways and surfaces either man made or natural on the site and the Client/Property owner shall ensure that the ground and any surfaces at site is able to support the transport and setup of crane equipment, trucks, chippers and/or vehicles.
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Short Notice Cancellation or Postponement Incurs a Cancellation Fee.
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Cancellations and postponement of jobs is sometimes unavoidable. We absorb expenses due to bad weather, equipment failure etc.
It often costs us when a client cancels or postpones a job, particularly when this happens at short notice.
It is sometimes not possible for us to fill gaps created by short notice cancellations or postponements.
Sydney Tree Works is also subject to predefined Terms and Conditions in regards our staff.
Obligations to pay our staff and contractors, once they are scheduled, whether they work or not is NSW legislation. We have overheads and expenses regardless of our work schedules. Our equipment, advertising, insurances and many other overheads and expenses aren’t removed or waived if a job isn’t done. These things are only covered when we perform a service.
In order to maintain prices as low as possible we charge a fee for short notice cancellation/postponement to cover our costs.
We define short notice as; less than 24 hours.
It is measured from the time of your cancellation/postponement notification, to 7 am the day your job was scheduled for.
Short notice cancellation/postponement incurs a fee of up to 45% of the total quoted amount.[/expander_maker]
Job cancellation or postponement, deposits and fees can be waived or reduced at the company’s discretion. Keeping it fair.
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